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Refunds & Returns

Returns & Refunds 
We are unable to cancel orders after they are placed. Due to the exclusivity of our products, we are not currently accepting any returns or exchanges. If the items you’ve received are incorrect or damaged upon arrival then we can arrange a new package to be sent at no extra costs.

You can always contact us for any return questions at support@bballempire.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, discounted items, or items with limited stock.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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