We offer multiple shipping options that depend on your location.
Please note that most orders have a fulfillment period of 1-2 business days, but due to an influx in orders, the fulfillment period could take up to 20+ business days for some orders.
This is normal. If you ordered multiple, different items, you will receive each of them separately. If you ordered multiple of the same item, they will ship together.
If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.
We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.
Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.
Once you have received an email that your order has shipped, you can either track it through the link in your shipping confirmation email or through our website here.
If you use a credit card to place an order and it is declined for any reason (including but not limited to invalid CVV, expiration date, billing address, etc), you may see a pending charge on your account. If this happens, the pending charge will clear from your bank statement within 1-5 days.
Unfortunately if this happens, we are not able to do anything on our end. If you're concerned about the pending charges, your best option is to contact your bank.
We do not offer returns or exchanges after an order has been placed. If we made a mistake with your order, such as sending the wrong product, please email support@bballempire.com and we will replace it at no additional cost. Due to the nature of our products we do not offer exchanges.
If your order was returned to sender for any reason, you must email us at support@bballempire.com so we can fix the issue when it reaches one of our fulfilment centers.
Once an item has been marked as returned to sender by the post office, the only option is to wait for it to arrive back at our warehouse.
